Achievements

 Four Records as the First Country in the World

The first country in the world to transfer the whole nationwide freeway tolling from flat-rate pay-per-use toll plaza based to RFID distance-based tolling.
The first country in the world to transfer the whole nationwide freeway tolling from manual tolling to all electronic MLFF tolling.
The largest system in the world uses RFID technology for the whole nationwide freeway ETC tolling.
The most sophisticated freeway charging scheme (electronic road pricing, ERP) in the world by driving distance, by time period, by road section, by vehicle type, by user type or combination of any of the above.

 Provide Road Users Free-of-Charge e-Tag Installation and Quick and Convenient eTag Installation to Rapidly Boost the eTag Sticker Installation and ETC Utilization Rate

Free of charge RFID eTag was provided to freeway users, and the money they previously paid for IR OBU was refunded to the eTag virtual account.
eTag ETC road users can enjoy 10% discount on toll fees.
FETC partnered with more than 12,000 service points for eTag ETC service provision and eTag sticker installation.
Dispatched installation task force to local communities and enterprises for rapid eTag installation and service provision.
As a result, the ETC utilization rate skyrocketed to nearly 90% compared with the previous 40% in just 20 months (May 2012 ~ December 2013); 75% of vehicles in Taiwan Island have installed eTag.


 Proven Field Performance in Accuracy KPIs While the Daily Transaction Volume Increased by 10 Times from Previous Flat-rate Pay-Per-Use ETC to Distance-based MLFF ETC

The transition of Flat-rate Pay-Per-Use system to distance-based MLFF ETC system caused a rapid increase in transaction, from 1.5 million to 14.5 million, and in which is 10 times the previous transaction.
Field Proven Operational Performance：
 
  ETC Customers   6.6 million (~December, 2016)
  ETC Daily Transactions   Daily average: 16 million
  Daily high: 21.9 million (21/02/2015)
  eTag Usage Rate   94%
  Successful Tolling Rate   Above 99.97%
  System Availability Rate   Above 99.992%
  Vehicle Detection Accuracy Rate   Above 99.98%
   

 With the Merit of ISO 18000-6C Standard, FETC Self-developed eTag ETC System and Solution of Low Cost and High Efficiency

Low cost RFID sticker tags based on ISO 18000-6C, in contrast to IR OBU, RF/DSRC OBU and Tags, OCR.
Self-developed an open platform and solution, with operator’s 100% in-house solution, does not favor any equipment vendors (JAI, SICK, ARH, etc.) so to avoid proprietary solutions more restrictive to future development.
Leverage the latest IT and mobility technologies to support ultra-high transaction database, Web, APP of Telco grade service level and demonstrate the industrial best practices.


 A Successful Business Model & Completed Operational Experience

Business Model：
  FETC’s achievement is admired as an esteemed win-win case of sustainable PPP model to satisfy the trio-party of the government, the private sector, and the public (PPP Model).
   
Enforcement：
 
● There are about 15 million ETC transactions per day and less than 100 thousand transactions are handled manually. Self-developed Multi-Intelligence License Plate Recognition (LPR) solution helps reduce manual handling to within 0.67% of Total Transaction.
● For collection process, FETC provides road users notices via bill, email, short message, and app push from mobile device.
● Legal and regulation support from the Government.
   
Payment System：
 
● Payment Method: Freeway users can pay the tolling fee via cash, credit card, or saving account.
● Synchronization Type: The billing and settlement system can manage the transactions and data by real time or by batch.
● Fund Pool Management: FETC owns a trust account with the bank, giving assurance to the Government and freeway users.
   
Technology Transition Strategy：
  To transform the previous manual toll collection with barrier on mainline freeway to distance-based electronic toll collection on freeways, Freeway Bureau decided to adopt the two-step transition to accomplish the goals in distance-based electronic toll collection.
● The first step involved transforming manual flat-rate toll collection into a combination of manual and electronic toll collection: part of the previous mainline barrier-type of manual flat-rate toll collection was restructured into ETC lanes, which gradually acquainted all freeway users with electronic toll collecting services.
● The second step involved a combined manual flat-rate pay-per-use and electronic toll collection transformed to comprehensive distance-based electronic toll collection: After most freeway users get acquainted with electronic toll collecting services, the flat-rate toll collecting system was transformed to distance-based electronic toll collection.
   
Communication Strategy：
 
● Free eTag and 10% discounted toll fees quickly boost the utilization rate: Since the launch of free eTag and the incorporation of 10% discounted toll fees offered by Freeway Bureau, the ETC utilization rate has skyrocketed to nearly 90% compared with the previous 40% in just 20 months (May. 2012 - Dec. 2013), currently 94% of vehicles in Taiwan have installed eTag.
● Long-term communication with the public on the issue of equity toll collecting system to improve public support to this policy: 18 months before MLFF ETC service launch, FETC started to support and collaborate with Freeway Bureau, holding seminars and consensus survey to answer to the freeway users’ doubts against the changes of ETC policy, tariff and service.
  According to Freeway Bureau, MOTC’s previous polls, 60% of freeway users supported the policy prior to the implementation of distance-based toll collection. After the implementation of the new ETC policy, freeway users gradually acknowledged the advantage of the fairness policy and the new survey conducted in October 2014 showed that as high as 78% of freeway users supported the new policy.
   
Fast Deployment of 319 Gantries (Around 1,300 Lanes) Within Just 10 Months with Zero Working Accident, High Quality and High-efficiency Performance：
  To manage the technology and schedule complexity, FETC combines all the equipment and devices on single gantry. FETC deployed the system with single gantry structure design, modularized vehicle lane system, design of gantry parallel with road surface, simplified design for equipment framework, and installation of gantries in multiple toll collection zones.
   
MLFF ETC Nurtures the digital infrastructure from Smart Highway to Smart Nation, for the achievement of internet-of-things (IoT) and Mobility as a Service (MaaS) ：
  FETC has also worked with over 30 local companies, including engineering design consultants, construction companies, electromechanical equipment suppliers and information & communications technology companies in order to complete the tremendous MLFF eTag ETC project and extended business, realizing the ideal – the digital infrastructure from Smart Highway to Smart Nation.
   
E-tolling as A Policy Tool for Cleaner and Less-Congested Transport ：
 
● MLFF ETC realizes the idea saving the full costs traveling for road users and the society. Travelling time shortens from northern to southern Taiwan by 30 minutes; The cost saved from reduced energy and carbon amounts to US$ 80M per year.
● FETC has the capability to implement the current tariff structure proposed by the government and takes advantage variable rating schemes to enact ERP on freeways for traffic control. Combines with big data analysis, it is the best practice to predict and manage congestion on freeways.

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