2015 Toll Excellence Award Winners Customer Service & Marketing Outreach

Taiwan Area National Freeway Bureau - Program for Transition from Manual Flat-rate Pay-Per-Use Toll Collection to Electronic Distance-based Toll Collection on Taiwan's Freeways. The Taiwan Area National Freeway Bureau introduced its electronic, distance-based toll collection system to increase fairness and equity across the highway network, boost operational efficiency, streamline traffic flow through variable pricing, and deliver superior accuracy. The agency introduced manual and electronic tolling in February 2006, followed by an eTag system in May 2012, and now averages 14 million transactions per day with a tolling accuracy rate of 99.97% and detection accuracy of 99.9%, the world's highest. The new system consists of 319 single gantries that feature a modular design for rapid deployment. It took only 10 months to install all the gantries, with no on-the-job accidents or loss in quality.

Taiwan ETC, Winner of 2015 ITS World Congress Hall of Fame--Industry Award

Far Eastern Electronic Toll Collection (FETC) received the 2015 ITS World Congress Hall of Fame - Industry Award. Chairman of Far Eastern Group, Douglas Hsu traveled to Bordeaux, France to personally receive the award. Chairman Hsu has admired the Taiwanese Government long term vision to implement electronic tolling from more than 10 years ago. Currently Taiwan ETC's utilization rate has reached 94% and the tolling success rate has exceeded 99.97%. This reaffirms the success of this Public Private Partnership (PPP).

Taiwan ETC, finalist for 2015 R&D 100 Award in the Software/Services category

R&D Magazine has announced the Finalists for the 53rd annual R&D 100 Awards, and Taiwan ETC is a finalist for 2015 R&D 100 Award in the Software/Services category! FETC is honored to compete with more than 300 international enterprises for the final 100 most innovative companies in technology and services.

R&D Magazine's news release stated that “The Finalists were selected by an independent panel of more than 70 judges. often referred to as the “Oscars of Invention.”

The winners of the awards will be honored for exemplary accomplishments from across nine categories: Analytical Test, IT/Electrical, Mechanical Devices/Materials, Process/Prototyping, Software/Services, Market Disruptor (Services), Market Disruptor (Products), Corporate Social Responsibility and Green Tech. There are a total of 42 exceptional enterprises including FETC in the category of Software/Services.

2015 Toll Excellence Award Winners Customer Service & Marketing Outreach